Privacy policy

This policy explains what Watford Removals does with personal information collected through this website and in the ordinary course of quoting for and carrying out removals, packing and storage work around Watford and the WD postcodes.

Who is responsible

Watford Removals is the data controller. Questions, requests and complaints go to hello@watford-removals.uk, where a person reads them rather than an automated system.

What we collect

When you ask for a quote

The form collects your name, phone number, email address, the pickup address, the drop-off address, an optional moving date and optional notes. None of it is collected for any purpose beyond answering your enquiry and, if you go ahead, doing the work.

When you call or email

Whatever you choose to tell us, plus the contact details you use. If a survey happens we record the volume, the access and the surveyor's notes about the property — the floor, whether there is a lift, where a vehicle can stand.

If goods go into storage

An inventory of what is held, the storage agreement, and the contact details needed to reach you. We have to be able to identify you before releasing anything, so this is kept while the goods are with us and for a period afterwards for accounting and claims purposes.

When you simply visit the site

Standard server logs — IP address, browser, pages requested — and, where analytics is enabled, aggregate measurement of which pages get read. No advertising trackers and no cross-site profiling.

Why we are allowed to hold it

• To answer your enquiry. You asked us something; replying is what you expect.
• To perform a contract. Once you book, we need your details to carry the work out.
• Legitimate interests. Keeping records of jobs quoted and completed, protecting our staff and vehicles, and understanding which pages of this site are useful.
• Legal obligation. Accounting and tax records have retention periods set by law rather than by us.

Spam protection on the form

The quote form uses Google reCAPTCHA to separate real enquiries from automated ones. That service receives technical signals from your browser and is governed by Google's own privacy terms. Without it the form would be unusable within a week.

Who else sees it

• Our hosting and email providers, who process data on our instructions.
• Insurers, where a claim is made.
• Customs authorities and clearing agents on an international move — the inventory and the residence documents are the basis of clearance and cannot be lodged without your details.
• Our accountant, and anyone we are legally obliged to disclose to.

We do not sell enquiry data and we do not pass details to other removals firms or to lead brokers. If you contact us and then go elsewhere, nothing about that enquiry gets traded on.

International moves

Where you are moving abroad, information necessarily travels with the goods — the inventory, your address at the destination, your residency documentation. That is a requirement of the destination country's customs process rather than a choice of ours, and it is limited to what clearance actually needs.

How long it is kept

Enquiries that do not turn into work are kept for a reasonable period in case you come back, then deleted. Records of completed jobs are kept for the period needed for accounting, insurance and any claims window. Storage records are kept while goods are held and for a period after redelivery. Ask and we will tell you what we hold.

Your rights

You can ask for a copy of what we hold, ask us to correct it, ask us to delete it, object to how we use it, or ask for it in a portable form. Email hello@watford-removals.uk and we will deal with it within the statutory period.

Some things cannot be deleted on request — an inventory of goods currently in store, or accounting records inside a legal retention period. We will say clearly which category something falls into rather than refusing without explanation.

If you are unhappy with how we have handled your information, tell us first and let us try to fix it. You also have the right to complain to the Information Commissioner's Office.

Cookies

No marketing or advertising cookies are set by this site. Where analytics is enabled it sets measurement cookies that count visits and page views in aggregate. Your browser can block or clear them and nothing here stops working.

Changes

If this policy changes materially we will update this page. The terms that apply to a specific job are the ones you were given when you booked it. See also our terms and contact details.